Returns Policies

14-day money-back guarantee:

We offer a 14-day returns policy, in case you change your mind.

1. If you change your mind, you may cancel your order up to 14 days after receiving your machine.

2. To cancel, please contact us by: Email: service@iam-tech.uk

3. Our Customer Service team will then arrange to collect your machine, free of charge.

We don’t stop caring about our machines once they’re yours

Return Exceptions

Please note: If you are returning an online purchase to us via the post we can offer you a refund and an exchange.   

Return Checklist

Return items with the IAM package in their original condition.

Items which are returned to us with this tag removed may not be accepted and may be returned to you without refund.

Warranty Terms and Conditions

Replacement Unit or Parts may be new or remanufactured service exchanges that are equivalent to new in performance and reliability.

The IAM warranty does not cover any of the following actions:

a) Periodic check ups, maintenance and repair or replacement of parts due to normal wear and tear.

b) Cost relating to transport, removal or installation of the product.

c) Misuse, including failure to use the product for its normal purposes or incorrect installation.

d) Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improper or insufficient ventilation or any other cause beyond the reasonable control of IAM

The IAM manufacturer warranty is only valid when accompanied by the original invoice, sales receipt or confirmation from IAM UK of the warranty period.

If the serial number is defaced, missing or illegible, the warranty with IAM UK is null and void. In this case you should contact the dealer from whom the product was purchased.

During the repair process it is possible that any stored data may be lost so it is strongly recommended that you backup any important data and media files before requesting a service. IAM will not be responsible for any data corruption or loss however so caused during the repair process or failure of the customer to ensure that all data is properly backed up.